Who we are

Our website address is: https://demowebsite.url-factory.com.

URL Factory Private Limited (“URL Factory”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, communicate with us, use our products and services, or otherwise interact with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About URL Factory

URL Factory Private Limited is a technology and digital solutions company providing services and solutions including CRM, AI automation, WhatsApp automation, AI voice solutions, digital marketing, software development, workflow automation, and related technology services.

Company: URL Factory Private Limited
CIN: U72900TZ2022PTC038349
Location: Salem, Tamil Nadu, India
Website: https://url-factory.com/
Email: info@url-factory.com
Support Email: support@url-factory.com
Phone: +91 9488448291 / +91 8825619910

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

2.1 Information You Provide Directly

When you submit an enquiry, contact us, request a demo, subscribe to a service, communicate with our team, or otherwise interact with us, we may collect:

Full name
Company or organization name
Job title or designation
Email address
Phone number
WhatsApp number
Business address
Website or social media information
Service or product requirements
Messages, enquiries, feedback, and communications
Information provided during demonstrations or consultations
Billing and transaction-related information where applicable

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Approximate location
Pages visited
Time spent on pages
Referral source
Website interaction data
Date and time of access
Cookies and similar technologies

3. How We Use Your Information

We may use collected information for legitimate business purposes, including:

Responding to enquiries
Providing requested information
Scheduling demonstrations or consultations
Providing products and services
Creating and managing customer accounts
Processing subscriptions and payments
Providing customer support
Sending service-related communications
Managing CRM and business workflows
Providing automation services
Improving our products and services
Personalizing user experiences
Monitoring website performance
Preventing fraud, abuse, and unauthorized activity
Maintaining information security
Conducting internal analytics and business operations
Sending marketing communications where permitted by applicable law
Complying with legal and regulatory requirements

4. Communication and Marketing

If you provide your contact details to us, we may contact you regarding your enquiry, requested services, account, support requests, product updates, or other relevant business communications.

Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

You may request to stop receiving marketing communications at any time by contacting us or using the available unsubscribe mechanism.

Please note that transactional, security, account, payment, or service-related communications may still be sent where necessary.

5. WhatsApp, SMS, Email and AI-Based Communications

If you use or request services involving WhatsApp, SMS, email, AI chatbots, AI voice agents, or other communication channels, your information may be processed through the relevant technology providers required to deliver those services.

Depending on the service configured for you, this may include:

WhatsApp messaging
SMS communications
Email communications
Automated responses
AI chatbot conversations
AI voice conversations
Lead qualification
Appointment or enquiry management
CRM activity tracking
Workflow automation

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics technologies, and similar tools.

These technologies may be used to:

Keep the website functioning properly
Remember preferences
Understand website traffic
Analyze user behaviour
Improve website performance
Measure marketing campaigns
Detect security issues

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

We may use trusted third-party technology and service providers to operate our business and provide our services.

Depending on the service, these may include providers for:

Cloud hosting
CRM
Payment processing
Email delivery
WhatsApp communication
SMS communication
Analytics
Advertising
Customer support
AI and machine-learning services
Authentication and security
Website performance
Software integrations

These providers may process information on our behalf or independently according to their own terms and privacy policies.

We do not sell personal information to third parties for their independent commercial purposes.

8. Payment Information

Where payments are processed through third-party payment providers, payment information may be collected and processed directly by the relevant payment provider.

We generally do not store complete payment card information on our own systems unless explicitly stated for a particular service.

Payment providers may have their own privacy policies and terms governing the processing of payment information.

9. How We Protect Information

We use reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure.

Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing services
Maintaining business records
Managing customer relationships
Resolving disputes
Enforcing agreements
Meeting legal, tax, accounting, and regulatory obligations
Maintaining security and preventing abuse

The retention period may vary depending on the type and purpose of the information.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. International Data Transfers

Some of our technology and service providers may operate outside India.

As a result, information may be processed or stored in countries other than the country in which it was originally collected.

Where required, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable privacy and data-protection requirements.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Request information about personal data we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Object to certain processing activities
Request restriction of certain processing
Opt out of marketing communications

To exercise an applicable right, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. Children’s Privacy

Our website and services are generally intended for businesses and adults.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites, platforms, applications, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Business and Customer Data

When we provide CRM, automation, software, AI, or related services to a customer, the customer may provide information belonging to its employees, customers, leads, prospects, or other individuals.

In such situations, the customer remains responsible for ensuring that it has the appropriate rights, notices, permissions, and lawful basis required to provide such information to us and use our services.

Where applicable, URL Factory may process such information on behalf of the customer according to the applicable service agreement or data-processing arrangement.

16. AI Services

Certain URL Factory services may use artificial intelligence or machine-learning technologies.

Depending on the service configuration, information submitted to such systems may be processed to generate responses, classify information, automate workflows, qualify leads, summarize communications, or perform other requested functions.

AI-generated outputs may not always be accurate or complete. Customers should review important outputs before relying on them for consequential decisions.

17. Data Accuracy

We encourage users and customers to provide accurate and current information.

If you believe that information we maintain about you is inaccurate or incomplete, you may contact us to request correction.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we may update the “Last Updated” date at the top of this page.

Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, subject to applicable law.

19. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

URL Factory Private Limited
Salem, Tamil Nadu, India
Email: info@url-factory.com
Support: support@url-factory.com
Phone: +91 9488448291
Alternative Phone: +91 8825619910

20. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India, subject to the mandatory rights and protections available to individuals under applicable law.