Who we are

Welcome to URL Factory.

These Terms & Conditions (“Terms”) govern your access to and use of the URL Factory website, products, software, platforms, applications, and services provided by URL Factory Private Limited (“URL Factory”, “we”, “us”, or “our”).

By accessing our website or purchasing, accessing, or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About URL Factory

Legal Name: URL Factory Private Limited
CIN: U72900TZ2022PTC038349
Location: Salem, Tamil Nadu, India
Website: https://url-factory.com/
Email: info@url-factory.com
Support: support@url-factory.com
Phone: +91 9488448291 / +91 8825619910

2. Our Services

URL Factory provides technology and digital business solutions, which may include:

• CRM solutions
• Lead management
• Sales pipeline management
• WhatsApp automation
• Email and SMS automation
• AI chatbots
• AI voice agents
• Workflow automation
• Website and landing-page solutions
• Digital marketing services
• Software development
• Business process automation
• Social media automation
• Appointment and enquiry management
• AI-powered business solutions
• Other technology and digital services

Specific features, pricing, usage limits, timelines, integrations, and deliverables may vary depending on the service purchased.

3. Eligibility

You must have the legal capacity to enter into a binding agreement to use our services.

If you use our services on behalf of a company, organization, or other entity, you represent that you have authority to bind that entity to these Terms.

4. Account Registration

Certain services may require you to create an account.

You are responsible for:

• Providing accurate information
• Maintaining account security
• Protecting login credentials
• Restricting unauthorized access
• Notifying us promptly of suspected unauthorized access

You are responsible for activities conducted through your account unless caused by circumstances outside your reasonable control.

5. Customer Responsibilities

Customers are responsible for ensuring that their use of our services complies with all applicable laws and regulations.

Customers must not use our services to:

• Commit fraud
• Conduct unlawful activities
• Send unauthorized communications
• Distribute malware
• Harass or abuse individuals
• Conduct spam campaigns
• Impersonate individuals or organizations
• Violate intellectual property rights
• Collect information unlawfully
• Send prohibited or harmful content
• Circumvent platform restrictions
• Abuse communication platforms
• Violate WhatsApp, Meta, Google, Microsoft, or other third-party platform policies

6. WhatsApp and Third-Party Platform Compliance

Where our services integrate with WhatsApp, Meta, Google, email providers, telecommunications providers, payment providers, or other third-party platforms, customers must comply with the relevant platform’s policies and requirements.

URL Factory is not responsible for account restrictions, suspensions, bans, API changes, policy changes, pricing changes, or service interruptions caused by third-party platforms.

7. AI and Automated Services

Some of our services may use artificial intelligence and automation.

AI-generated content, classifications, recommendations, summaries, responses, and other outputs may contain errors.

Customers are responsible for reviewing and validating important AI-generated information before relying on it.

AI services should not be treated as a substitute for professional legal, medical, financial, or other specialized advice unless expressly stated otherwise.

8. Service Availability

We aim to provide reliable and continuous access to our services.

However, we do not guarantee that services will:

• Always be available
• Be uninterrupted
• Be completely error-free
• Be free from bugs
• Be compatible with every device or third-party platform
• Remain unchanged indefinitely

Service availability may be affected by maintenance, infrastructure failures, internet issues, third-party services, security incidents, force majeure events, or other circumstances beyond our reasonable control.

7. Third-Party Services

We may use trusted third-party technology and service providers to operate our business and provide our services.

Depending on the service, these may include providers for:

• Cloud hosting
• CRM
• Payment processing
• Email delivery
• WhatsApp communication
• SMS communication
• Analytics
• Advertising
• Customer support
• AI and machine-learning services
• Authentication and security
• Website performance
• Software integrations

These providers may process information on our behalf or independently according to their own terms and privacy policies.

We do not sell personal information to third parties for their independent commercial purposes.

9. Software and Product Changes

We may modify, improve, update, add, remove, or discontinue features from our products and services.

We may also introduce new features or service limitations where reasonably necessary for security, technical, operational, or business reasons.

10. Fees and Payments

Fees for paid services will be communicated through the applicable proposal, quotation, order form, subscription page, invoice, or service agreement.

Unless otherwise agreed in writing:

• Fees are payable according to the agreed payment schedule.
• Taxes may apply as required by law.
• Customers are responsible for providing accurate billing information.
• Third-party charges may apply separately.
• Setup, implementation, customization, integration, and subscription fees may be charged separately.

Failure to make payment on time may result in suspension or termination of relevant services.

11. Subscription Services

For subscription-based products or services:

• Subscription fees are charged according to the selected plan.
• The subscription may automatically renew where automatic renewal has been agreed or enabled.
• Customers are responsible for maintaining valid payment details.
• Changes to plans may affect pricing and available features.
• Cancellation does not automatically entitle the customer to a refund unless permitted under the applicable agreement or law.

Specific subscription terms may be provided in the relevant order form or service agreement.

12. Refunds and Cancellation

Refund eligibility depends on the service purchased, the applicable proposal or agreement, and applicable law.

Certain services, including customized development, implementation, setup, consulting, or work already completed, may be non-refundable once work has commenced.

Any special refund, cancellation, notice, or termination terms agreed in writing with a customer will take precedence over this general section.

13. Free Trials and Demonstrations

Where we offer a free trial, demo, evaluation account, or promotional access:

• Features may be limited.
• Usage may be subject to restrictions.
• Trial access may expire.
• We may modify or terminate promotional access.
• Trial accounts may be deleted after the trial period.

Unless expressly stated otherwise, free trials do not constitute a guarantee of continued free service.

14. Intellectual Property

All intellectual property rights relating to our website, branding, software, platforms, designs, documentation, logos, graphics, content, workflows, templates, systems, and technology remain owned by URL Factory or its respective licensors unless otherwise agreed in writing.

You may not:

• Copy our software
• Reverse engineer our systems
• Reproduce proprietary materials
• Resell our services without authorization
• Remove proprietary notices
• Use our branding without permission
• Create derivative works from our proprietary technology without authorization

15. Customer Content and Data

Customers retain ownership of their data and content submitted to our services, subject to the rights necessary for us to provide the contracted services.

By submitting information or content, you grant URL Factory the limited rights necessary to host, process, transmit, store, modify, and otherwise use that information solely for providing and improving the applicable services, subject to our Privacy Policy and applicable agreements.

Customers are responsible for ensuring they have the necessary rights and permissions for all information uploaded or processed through our services.

16. Confidentiality

Each party may receive confidential information from the other party during the course of providing or using services.

Both parties agree to use reasonable measures to protect confidential information and use it only for legitimate purposes related to the business relationship.

Confidentiality obligations may be further governed by a separate NDA or service agreement.

16. AI Services

Certain URL Factory services may use artificial intelligence or machine-learning technologies.

Depending on the service configuration, information submitted to such systems may be processed to generate responses, classify information, automate workflows, qualify leads, summarize communications, or perform other requested functions.

AI-generated outputs may not always be accurate or complete. Customers should review important outputs before relying on them for consequential decisions.

17. Third-Party Services

Our services may depend on third-party software, APIs, hosting providers, payment processors, communication platforms, AI providers, analytics services, or other technology providers.

We do not control third-party services and cannot guarantee their availability, performance, pricing, security, or continued operation.

Changes or interruptions to third-party services may affect our services.

18. Website Content

We make reasonable efforts to keep information on our website accurate and current.

However, website content may contain errors, omissions, outdated information, or general descriptions.

Information on the website should not be considered a binding commercial offer unless expressly identified as such.

19. Prohibited Activities

You agree not to use our website or services to:

• Violate applicable laws
• Infringe intellectual property rights
• Access systems without authorization
• Attempt to bypass security measures
• Introduce malicious software
• Interfere with service operations
• Scrape or extract proprietary information without authorization
• Abuse APIs or system resources
• Conduct spam or unlawful bulk messaging
• Send deceptive or fraudulent communications
• Harass, threaten, or harm others
• Conduct activities that may damage our systems or reputation

We may suspend or terminate access if we reasonably believe that a user has violated these requirements.

20. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” and “as is” basis.

We do not guarantee that our services will meet every particular business requirement or produce a specific commercial result.

Business results may depend on many factors outside our control, including customer strategy, market conditions, advertising platforms, lead quality, third-party systems, customer implementation, and user behaviour.

21. Limitation of Liability

To the maximum extent permitted by applicable law, URL Factory shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings arising from the use of or inability to use our website or services.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law and, where legally permissible, to the amount paid by the customer for the affected service during the applicable period.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless URL Factory, its directors, employees, contractors, affiliates, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your unlawful use of the services
• Your violation of these Terms
• Your violation of third-party rights
• Your customer data or content
• Your breach of applicable laws or platform policies
• Your misuse of our services

23. Suspension and Termination

We may suspend or terminate access to our services if:

• You violate these Terms
• Payments remain overdue
• Your activities create security risks
• Your activities violate applicable law
• Your use violates third-party platform policies
• Continued access creates material operational or legal risk

Upon termination, applicable access may be disabled and customer data may be handled according to the applicable agreement, retention requirements, and our Privacy Policy.

24. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, internet or telecommunications failures, cyber incidents, government actions, war, civil disturbances, pandemics, infrastructure failures, third-party outages, or other force majeure events.

25. Links to Third-Party Websites

Our website may contain links to external websites.

Such links are provided for convenience only.

URL Factory does not control or endorse third-party websites and is not responsible for their content, security, privacy practices, or availability.

26. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on our website with a revised “Last Updated” date.

Your continued use of our website or services after the updated Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes relating to these Terms or the services provided by URL Factory shall be subject to the jurisdiction of the competent courts in Salem, Tamil Nadu, India.

Where a separate customer agreement specifies a different dispute-resolution mechanism, that agreement will govern to the extent of any inconsistency.

28. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

29. Entire Agreement

These Terms, together with any applicable Privacy Policy, proposal, quotation, order form, service agreement, subscription agreement, or other written agreement between you and URL Factory, constitute the applicable agreement governing your use of our services.

Where there is a conflict, the specific written service agreement may take precedence over these general Terms.

30. Contact Us

For questions regarding these Terms, please contact:

URL Factory Private Limited
Salem, Tamil Nadu, India
Email: info@url-factory.com
Support: support@url-factory.com
Phone: +91 9488448291
Alternative Phone: +91 8825619910